Program and Service Evaluation

Evaluations are more than an accountability exercise. They provide meaningful insights that help organizations learn, adapt, and grow. At Impactful Collective, we design evaluations that balance depth with practicality, ensuring the results are credible and useful.

Our team is fluent in both qualitative and quantitative approaches, which allows us to match methods to the context. We can analyze large-scale datasets, design surveys, and apply advanced statistical techniques, but we are equally skilled at conducting interviews, facilitating focus groups, and leading participatory evaluation processes with communities.

We focus on evaluations that answer not only “what happened” but also “why it happened”, "who it impacts" and “how to make it better.” This includes examining equity impacts, identifying systemic barriers, and highlighting strengths that can be scaled or replicated.

Our evaluation services include:

• Formative, process, and outcome evaluations
• Equity-focused and participatory evaluations
• Survey design and administration
• Statistical and qualitative data analysis
• Development of performance indicators and measurement frameworks
• Clear, accessible reporting and presentations for multiple audiences

We aim to deliver evaluations that are not just reports but living resources, helping organizations continuously improve programs and services for greater impact.